Mitamins, a California-based nutraceutical e-commerce company is seeking motivated individuals to assist with website development and online marketing to the North American market.
Ideal candidates for the following positions are university graduates with relevant experience and possess excellent command of spoken and written English, plus proficiency in using computers. Background in medicine, supplement, or nutrition preferred. Supplements or health-related industry experience, and knowledge of the U.S. supplement market are a strong plus.
Please send resumes to hr@mitamins.net. For company info, please visit our website at www.mitamins.com.
Administrative Assistant/Manager
Responsibilities:
* Take charge of office administrative duties, human resources, accounting duties, and general business support activities.
* Set up necessary administration processes and procedures.
* Provide assistance and support to senior management.
Qualifications:
* University graduate with major in Accounting and at least 5 years of administrative and accounting experience.
* Excellent communication skills in both verbal and written Mandarin and English.
* Strong computer skills, including the use of Microsoft Office, Excel, Internet.
* Detail oriented, ability to multi-task, learn quickly and work accurately with minimal direction.
* Accountant certificate required.
Reception & Project Assistant
Responsibilities:
* Reception, data entry, office administration duties as well as providing assistance to the web production and marketing team.
* Handle cash and bank transactions; issue vouchers and input data on the book and into computer system.
* Prepare expense reports and any other financial reports as needed by the company.
Qualifications:
* College Degree in Accounting or English.
* Excellent communication skills in both Mandarin and English.
* Detailed oriented, willing to learn and work under pressure.
* Must be familiar with Microsoft Word, Excel and PowerPoint.
* At least 1 year of relevant experience; accountant certificate an asset.
Supplement Researcher/Specialist
Responsibilities:
* Research disease specific vitamins and supplement formulas.
* Research health and supplement related information.
Qualifications:
* Medical/Nutrition Science background, Medical Doctor a plus.
* In-depth knowledge of supplement and their use in addressing diseases as well as medication interaction.
* Good command of spoken and written English.
* Quick learner on new knowledge and technology.
QA Engineer
Responsibilities:
* Ensure the quality of all web applications from backend to interface.
* Design, write, and execute comprehensive test plans, and automation scripts.
* Work with the product development team to meet every milestone and participate in advising on quality issues during concept and design phases.
* Support and manage bug databases.
Qualifications:
* Minimum 1 year of QA/testing experience including manual testing, bug validation/verification.
* A team player who is able to work independently as well.
* Experience in writing testing plans in English.
Technical e-Marketing Associate
Responsibilities:
* Assist in the execution of search engine optimization strategy.
* Contribute to strategic coding for websites.
* Find and manage relationships with partner websites.
* Implement and manage analytical and traffic reporting tools
Qualifications:
* IT degree and 2 years experience in an English speaking e-commerce environment
* Excellent English skills – reading / writing / spoken.
* Intimate knowledge of the Internet, search engine marketing techniques and search engine optimization technology.
Online e-Marketing Associate
Responsibilities:
* Intimate knowledge of the Internet, search engine marketing techniques and search engine optimization technology.
* Plan and negotiate online and print advertising campaigns.
* Assist in the execution of search engine optimization strategy.
* Contribute copy for websites and newsletters.
* Find and manage relationships with partner websites.
Qualifications:
* Business or Marketing degree OR At least 2 years Marketing, PR or Copywriting experience in an English speaking environment.
* Excellent English skills – reading, writing and spoken.
* Good overall IT skills.
* Medical, nutrition or TCM knowledge a plus.
* Knowledge of the Internet, search engines and internet technology an advantage.
Applicants need to submit an original and interesting 300 word essay on one of the following subjects with the resume and be expected to discuss.
1. The history of Vitamin C
2. Perceptions of Traditional Chinese Medicine in the West
3. Iron in the diet
Customer Care Manager
Responsibilities:
* Recruit, and provide direction and leadership to the Customer Care Team who is responsible for providing total customer satisfaction, increasing and retaining customers, managing recurring sales, and increasing orders and revenue.
* Develop and manage an effective CRM platform and ways to evaluate customer satisfaction level
Qualifications:
* Strong communication skills in English, both verbal and written.
* Minimum 5 years of experience in customer service management.
* Familiar with CRM software.
* US supplement or healthcare industry experiences preferred.
Customer Sales/Support Manager
Responsibilities:
* Develop strategies and provide direction to the Customer Support team who is responsible for providing phone support to the US customers;
* Build and maintain supportive relationships by addressing their issues and concerns.
* Develop and manage a process and ways to handle increasing volume of customers.
Qualifications:
* Minimum 5 years of experience in sales or customer support management roles in supplement or healthcare industry.
* Must be enthusiastic in selling supplement products and able to follow up calls with marketing materials and promotional campaigns.
* US experience preferred.
Customer Sales/Support
Responsibilities:
* Provide phone support to the US customers; build and maintain supportive relationships by addressing their issues and concerns.
* Develop and manage a process and ways to handle increasing volume of customers.
Qualifications:
* Native English speaker preferred. Minimum 5 years of experience in selling and supporting supplements or nutritional products.
* Must be enthusiastic in supplement products and able to follow up calls with marketing materials and promotional campaigns.
* US supplement or healthcare industry experiences preferred.
Affiliate Manager
Responsibilities:
* Develop affiliate programs for the US market.
* Work with online marketing team to recruit new affiliates.
Qualifications:
* Native-level fluency in American English.
* 2+ years of affiliate program experience in US company (physically located in the US), or work experience either in customer support, marketing, or other position that involves regular direct customer contact.
* Excellent written and verbal communication skills.
* In-depth experience with Microsoft office software (Word, Excel, Outlook, etc.) and Internet applications; some familiarity with HTML and/or graphics programs.
* Self-motivated person who enjoys problem solving.
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